![]() Databaseįor optimal external database performance, run WHD and a supported external database on separate servers. The following table lists the supported databases for WHD. WHD uses an embedded PostgreSQL database as its standard database. 3GB RAM for 20 tech sessions plus 1GB RAM for each additional 10 tech sessionsĬalculate the amount of memory required for your JVM and increase the allocation as required.If you plan to support more than 20 tech sessions in your deployment, SolarWinds recommends installing WHD on a system running: To adjust the maximum memory setting, edit the MAXIMUM_MEMORY option in the WebHelpDesk/conf/whd.conf file. This configuration supports 10 - 20 tech sessions with no onboard memory issues. 4GB RAM (up to 3.7GB for the tech sessions, JVM support, operating system, and any additional services you need to run on the system).If you plan to support 20 tech sessions or fewer in your deployment, you can run WHD on a system with: ![]() Typeĭetermine the requirements for your Web Help Desk deployment size. Microsoft Open Java Development Kit (OpenJDK ) 11.0.15īecause of frequent Google Chrome and Mozilla Firefox updates, compatibility issues may exist between these web browsers. Hardware Componentģ GB (more than 20 technicians) plus 1 GB for every 10 additional technicians Listed below are the hardware and software requirements for a WHD deployment. If you plan to enable Federal Information Processing Standard (FIPS) 140-2 compliant cryptography in your deployment, see the WHD Administrator Guide for specific requirements. This section describes the requirements for setting up a WHD deployment in a stand-alone or Orion Platform deployment. View All Application Management Products.View All IT Service Management Products.Customer Success with the SolarWinds Support Community.Installing Server & Application Monitor.How to Install NPM and Other Orion Platform Products.Upgrading From the Orion Platform 2016.1 to 2019.4.Upgrading Your Orion Platform Deployment Using Microsoft Azure.Upgrading Isn't as Daunting as You May Think.SolarWinds Certified Professional Program.
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